Ordering from our Online Catalog
WARNING It is the responsibility of the user of climbing equipment to obtain adequate instruction and to take adequate precautions for safety when climbing. The product information we provide is NOT a substitute for competent instruction and training in technique and safety.
Welcome to the New Tribe Online Catalog! Please use the menu at your left to browse through our line of products for all kinds of tree climbing.
If you want to know more about the gear you see on these pages, please give us a call or email us. We can help you understand the equipment that is new to you, and find the right combination of tools that will work for your climbing needs.
Email us at connect@newtribe.com
-or-
Please call us toll free 1-866-223-3371
9 a.m. to 5 p.m. weekdays, Pacific Time
Both Credit and Debit Cards Welcome!
A note to our international friends
We ship Petzl products inside USA only. If you wish to purchase Petzl gear for delivery outside USA, please contact your local Petzl dealer.
In Japan, Tree Climbing World is our distributor for a wide range of New Tribe products. Please shop there. New Tribe does not sell direct to individual customers in Japan. In United Kingdom, you can find a selection of New Tribe gear at Proclimber in Wales. Although their prices will be higher than ours, you'll do well to avoid import costs by buying locally. Of course, we will gladly receive your order here online if you prefer.
In Denmark visit our Danish distributor of Treeboat Hammocks and accessories at Træklatring.dk (Treeclimbing Denmark) in Nykøbing Falster.
Customers in Indonesia please buy New Tribe gear at your nearest location:
Allsports Equipment
111 North Bridge Road
#04-64 Peninsula Plaza
Singapore 179098
All other international customers, we welcome you to shop here for New Tribe gear.
For more information about international payment and shipping, please see FAQs. Thank you!
Policies
PRICING POLICY This online catalog shows our regular retail prices. Purchases that total $1200 or more receive a 5% discount on the items in your order that are made by New Tribe; purchases of $2500 or more receive a 10% discount on the New Tribe products in your order. (Please note that the price will not be discounted on items made by other manufacturers, such as rope and carabiners.) All prices are subject to change at any time. If you are a dealer interested in carrying New Tribe products, please inquire about our wholesale program. For all others, including clubs, businesses, agencies and institutions, our regular retail prices and volume discounts apply.
GUARANTEE, RETURNS & EXCHANGES We guarantee everything we sell for fit, function and workmanship. If you are not 100% satisfied with your New Tribe purchase, we will accept returns for refund or exchange of items in new condition if we receive them within 30 days of purchase. After 30 days we may assess a 25% restocking fee for returned items. Important Exception: Custom work is not returnable.
CUSTOM WORK POLICY If we accept your order for a New Tribe product with custom changes (special size, non-standard features, etc.) extra charges as noted in this catalog will be added to the regular price of the item. Depending on time and materials required to do your job, the actual charge may be higher. Sales on custom items are final.
MAILING LIST If you’ve shown interest in our work by buying from us, we may send you a new catalog once a year or less often. We maintain a customer list, not a mailing list. We will never share your contact information without your permission, and we will not swamp you with unwanted mail. If you want a New Tribe paper catalog, most of the time you’ll have to ask for it.
SHIPPING We use UPS or US Mail to ship your order. The actual shipping amount we charge is based on the carrier’s rates for the total shipping weight of your order, FOB Grants Pass, OR. For small orders, the shipping price function on this online store might set the amount too high. We will correct this and reduce your actual shipping charge when we process your order. Also, for some orders the best shipping method is Priority Mail. Although you may have selected UPS at checkout, if we can get you a better shipping rate, we will use Priority Mail insured, and charge you the lower rate. If you require DHL or FedEx, please call us and we will quote your shipping cost.
PAYMENT We welcome Paypal, Visa, MasterCard, Discover and American Express. You may also pay with your personal check, or a money order. International customers may pay in US dollars by Paypal, credit card, direct deposit, International Money Order, or Cashier's Check. If you're mailing payment, please send it to
New Tribe, Inc
PO Box 638
Grants Pass, OR 97528
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